I will admit it, when I hear people whispering in the corner of a room I perk up my ears and lean in that direction. Call me nosy... but if you won't admit that you do it too, you're just in denial.

One thing I can say though, is that eavesdropping on our self storage call center is nothing to be ashamed of. A few moments ago I was standing behind Kurt, waiting to discuss our Chipotle salsa preferences. He was wrapping up a storage rental inquiry and I thought it was going well.

He was leading the customer to the site visit and then did a great job creating urgency and offering the reservation. I thought for sure he had it in the bag!

I was giving the play-by-play in my mind: "Ya Kurt, it's a slam dunk!"

Just then, I could sense hesitation in the caller's voice. "Oh no, hurry Kurt, save the rental!"

But the hesitant caller was no match for Kurt! He effortlessly replied, "Yes, we only have a few left and with the weekend coming up and the holiday, it is a busy time for moving. I can go ahead and reserve that for you now on a Visa or Mastercard, which one would you care to use?" - The classic sense of urgency!

"Oh Yeah!! Kurt saved it! He's totally got it in the bag now!"

Moments later, Kurt was writing down his confirmation number and we were chatting about green Chipotle salsa!

Selfstoragerooms  : http://www.Selfstoragerooms.com