I have a confession to make.  I am an information junkie.  I don't care what type of information it is, I am interested. 

 I spent the last Saturday learning about building community partnerships.  I recently finished two books by Dr. Weiss on the economy.  I also am re-reading the "10 minute marketer" an easy little read about neighborhood marketing.  I almost need more storage space in my head! 

In my information gathering I have learned a couple interesting tools that I would like to share.  Our internal customers are the most important resource that a business or an organization has.  I am convinced that Phone-Smart has a great group of internal customers.  So the challenge is how to help them improve their efficiency and their "like" for the company so that they also become our best marketers.   In the 10 minute marketer it talks about the value of doing anonymous third party surveys to learn information about your organization.  Questions can include, What do you like best?  What is the worse part about working here?  Also asking the questions how many people have you suggested to call about a open position in the past year?  This would be a great thing to know.  If our internal 'customers' are not marketing us to their friends, neighbors and acquaintances, then we have some in house marketing work to do. 

 In the workshop I attended on Saturday.  There was this great tool that I was introduced to called Consensus Domain.  I think it has a lot of value and many uses.  If anyone is interested in chatting about Consensus Domains or any other piece of information stop by and see me.  I am an information junkie and love the ability to learn more.

 JULIE

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