You know, the people in the call center do a really great job and I believe that they should be commended for their work. Some of the people in the call center have been there a long time while others have been there for a short time. With some people it seems effortless to talk to people on the phone about their self storage options. Whether it is boat storage, car storage, wine storage, or just regular storage of items in their house, our call center reps do not blink an eye when it is time serve them. They provide great customer service as well as great sales instinct. We even have some reps who push the envelope a little much sometimes, but hey, they are taught to be nice, thorough and get the caller into the store. That is all I can ask of them to do. I am proud of the way we have been trending lately, and it has been a total team effort getting us to this point. Instead of just riding the wave, I am ready to step on the pedal and accelerate faster than we ever have. I am glad that there is a team in there that is going to do a good job for us.

Self-storage comparison   : http://www.Selfstoragecomparison.com

One thing I can not understand sometimes is just the way people think. I believe deep down inside that people are fundamentally nice, but sometimes I can’t figure people out. I was talking to a friend of mine in Fairfield California and he said the same thing.  Its like not matter how far people are from you they have the same problems in Fairfield California as we do in Missouri.  People do what they can sometimes just to make other people’s life difficult while other’s do the opposite. We have people that are doing to do a great job every minute of every hour while they are being paid, but then there are people who are going to sneak around and ensure that they do as little as possible to stay employed. I can not figure it out. The self storage industry is hard enough with competition to have people within our walls that are not committed to doing the job they are paid for. If people have to wonder what you are doing and what do you do, then maybe you should try to re-examine what you are doing. Stop trying to get by with doing the minimum required in order to get a pay check. If you are property manager, you should take pride in your facility and the way it looks. If you are a stay at home mom that does mystery shopping for some extra cash, go all out and help that company the best you can. I just don’t understand people sometimes and the way they think and act. But I will tell you one thing though. The only person that you are hurting is yourself.

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Sometimes I get a little chuckle when I hear about some people’s opinion on the importance of the random shops that are pulled to test call quality. I hear so many people kind of blow off or not seem to care when the call center leaders are putting such a big deal on one call.

If you take a couple of seconds to think about it, most selfstorage owners are all about making money. If they actually decide to spend money in order to make a huge profit in the long run, most owners would jump at the chance. The moment they feel as if they are losing money or their money is not being well spent, they will find out why.

There have been many managers calling the call center trying to shop us to determine whether or not we are worth the money that we charge. Most of the time, they only shop us once or twice a week. They call into the call center and randomly shop a call center rep. That call center rep does not get the opportunity to explain that they had just taken 20 calls in a row and they were frustrated. The manager only cares that the customer that they were helping for their company was not being served.

In all reality, I feel there should be more stock in the random pulls we have a couple of times a month so people can understand that that random pull could have been a self storage owner, wondering if we are important enough investment to keep paying. If every client thinks that we are not worth the investment, there would not be a call center. Every call counts.

Self-storage comparison  : http://www.Selfstoragecomparison.info